Safe Haven Training Limited are committed to maintaining the trust and confidence of all visitors to the website, with this privacy policy existing between you, the visitor of the website and Safe Haven Training Limited, the owner and provider of the website. In particular, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.



We are Safe Haven Training Limited, with our registered office being situated at SureStore Complex, Gallan Park, Watling Street, Cannock, Staffordshire, WS11 0XG.

To get in touch with us you can:


Phone: 01543 732636



1.1 “Data” this means collectively all information that you submit to Safe Haven Training Limited through the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

1.2 “Data Protection Laws” means any applicable law related to the processing of personal data, including but not limited to the Directive 96/46/EC (Data protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

1.3 “GDPR” is an abbreviation General Data Protection Regulation (EU) 2016/679;

1.4 “User” or “you” means any third party that accesses the website and is not either (i) employed by Safe Haven Training Limited and acting in course of their employment, or (ii) engaged as a consultant or otherwise providing services to Safe Haven Training Limited and accessing the website in connection with the provision of such services;

1.5 “Website” refers to the website you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.



2.1 We will collect data in the following ways:

a. Data is given to us by you; and

b. Data is collected automatically

2.2 Data that is given to us by you will be collected in the following ways: when you contact us via the website, by telephone, post, e-mail, or through any other means; in each cause, in accordance with this privacy policy.



3.1 We may collect, store and use the following kinds of personal information:

a. Information about your computer and about your visits to this website

b. Your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.

c. Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.

d. Any other information that you choose to send to us.

3.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.



4.1 Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

a. Administer the website;

b. Improve your browsing experience by personalising the website;

c. Enable your use of the services available on the website;

d. Send statements and invoices to you, and collect payments from you;

e. Send you general (non-marketing) commercial communications;

f. Send you email notifications which you have specifically requested;

g. Send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology and you can inform us at any time if you no longer require marketing communications;

h. Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

i. Deal with enquiries and complaints made by or about you relating to the website;

j. And keep the website secure and prevent fraud.

4.2 Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.



This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.



6.1 As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons:

a. To tell you about stuff you’ve asked us to tell you about

b. To contact you if we need to obtain or provide additional information;

c. To check our records are right and to check every now and then that you’re happy and satisfied.

6.2 We don't rent or trade email lists with other organisations and businesses.

6.3 We use a third-party provider to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.

6.4 You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us via the contact page.



7.1 We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

7.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose your personal information:

a. To the extent that we are required to do so by law

b. In connection with any ongoing or prospective legal proceedings;

c. In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

7.3 Except as provided in this privacy policy, we will not provide your information to third parties.



8.1 We will use technical and organisational precautions to safeguard your data, for example:

a. we store all your personal information that you provide on our secure password and firewall protected server.

b. All electronic transactions entered in via the website will be protected by encryption technology.

8.2 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8.3 Technical and organisational precautions include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via e-mail:, or by telephone: 01543 732636.

8.4 If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit: Get Safe Online is supported by HM Government and leading businesses.



9.1 Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.

9.2 Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.



10.1 Under the current GDPR legislation (the Data Protection Act, 2018) you have the following rights:

a. The right to request access- the right to request (i) copies of information we hold about you at any time, or (ii) that we modify, update, or delete such information. If we provide you with access to the information, we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. The right to make amendments to the personal data that we hold- the right to have your data rectified if it is inaccurate or incomplete.

c. The right to request termination of any personal data that we hold- the right to request that we delete or remove your data from our systems.

d. Right to restrict our use of your data- the right to “block” us from using your data or limit the way we use it.

e. Right to data portability- the right to request that we move, copy, or transfer your data.

f. Right to object- the right to object to our use of your data including where we use it for.

10.2 Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank, plus an original copy of a utility bill showing your current address).

10.3 We may withhold such personal information to the extent permitted by law.

10.4 It is important that the data we hold about you is accurate and current, so please keep us informed of data changes during the period of which we hold it.

10.5 To make any enquiries, exercise any of your rights as set out (see clause 10.1), or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via e-mail:, or by telephone: 01543 732636.

10.6 If you are not satisfied with the way a complaint you make in relation to data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website:



We keep our privacy notice under regular review and any changes will be immediately updated and published on our website, so we recommend that you check our privacy policy regularly. This privacy notice was last updated on 14th May 2018 and was reviewed on 15th June 2020.

Please give us a call at Staffordshire First Aid Training or drop us an e-mail if you wish to discuss any of our courses, place a booking, or need any additional information.

We are registered to several governing bodies:

  • The UK Register of Learning Providers
  • The Learner of Records Service
  • Qualsafe Awards
  • First Aid Industry Body (FAIB)
  • Member of Association of First Aiders


Registering with an Ofqual awarding Organisation means that the training you receive is to a very high standard and the qualifications we provide are accredited using a Government approved and nationally recognised qualification.

Companies we work with

construction first aid
care home first aid courses
Housing Plus Group
Staffordshire Fire and Rescue
first aid training for pirelli in burton on trent
Pure Gym
Staffordshire University
Age uk